Terms & Conditions

Terms and Conditions
It is implied by definition that by visiting our website and/or buying any of our products/services and/or contacting us for any reason, that you completely agree with our terms and conditions as set out below. If you disagree with any part of these terms and conditions, you must not use our website or purchase any products.

1. General

1.1 Entire agreement

These website Terms and Conditions constitute the sole record of the agreement between you and Puff Daddie in relation to your use of the website and products. Neither you nor Puff Daddie shall be bound by any express tacit or implied representation, warranty, promise or the like not recorded herein. Unless otherwise specifically stated these website Terms and Conditions supersede and replace all prior commitments, undertakings or representations, whether written or oral, between you and Puff Daddie.

1.2 Our rights

As a company selling goods and/or services we reserve the right to cancel an order or ban a customer at any point in time without reason. This is our right as a seller and should be honoured by our customers. If payment has been taken and we decide not to comply the order a full refund will be provided. Puff Daddie may at any time modify any relevant terms and conditions, policies or notices. Please note that it is Your responsibility to view the current version of relevant Terms & Conditions each time you visit the website.

1.3 Age Restriction

In order to purchase any of our products/services you must be aged 18 or over.Puff Daddie will not sell products to minors and we reserve the right to cancel any transaction based on our sole discretion where we believe the purchaser intends to purchase products on behalf of a minor. Puff Daddie reserve the right to request proof of age from any of our customers at any stage of an order. Please note if you are under 18 years old you are breaking our terms of service and legal terms in placing an order.

1.4 Acceptable Behaviour

Puff Daddie reserve the right to conduct business with only those parties that they deem fit and to refuse service to anyone for rude and obnoxious behaviour, misrepresentations of any kind, violations of general internet policies such as spam and/or continual customer complaints for products and/or services offered.

1.5 Indemnification

The customer agrees that it shall defend, indemnify, save and hold Puff Daddie harmless from any and all demands, liabilities, losses, costs and claims, including reasonable legal fee's asserted against Puff Daddie, it's agents, third parties, manufacturers, customers, directors and employees, that may arise or result from any product or service provided or performed or agreed to be performed or any product sold by customers, its agents, employees or assignees. The customer agrees to defend, indemnify and hold harmless Puff Daddie against liabilities arising out of [but not limited to; any injury or medical condition to person or persons/property caused by any products/services sold or otherwise distributed in connection with/directly by Puff Daddie, any material supplied by customer infringing or allegedly infringing on the proprietary rights of a third party.

1.6 Copyright

All aspects of our website – design, text, graphics, underlying source code and all other aspects of the site as well as all product labelling and packaging design, images, graphics - due to trademark and copyright restrictions may not be re-used without our express written permission. This excludes any videos linked to on sharing sites such as Youtube.

1.7 Privacy Policy

Your privacy on the internet is the most important to us. Our Privacy Policy can be found HERE.

2. Website Terms of Use

2.1 Information on the Website

Whilst every effort is made to update the information contained on the website, neither Puff Daddie nor any third party or data or content provider make any representations or warranties, whether express, implied in law or residual, as to the sequence, accuracy, completeness or reliability of information, opinions, any price information, research information, data and/or content contained on the website ("information") and shall not be bound in any manner by any such information. We reserve the right at any time to change or discontinue without notice, any aspect or feature of the website. The information contained on the website or in promotional materials shall not in any way and for any reason at any time constitute advice, medical advice, substitute for medical advice or advice given and/or sanctioned by any research, medical or public health bodies or authorities. Opinions expressed in video reviews are the subjective opinions of their creators and are not necessarily the views of Puff Daddie. Photos are provided for illustrative purpose only – actual items may differ from photos. Puff Daddie shall not be held responsible for any errors in typography or photography.

2.2 Trade Marks

The trade marks, names, graphics, logos and service marks (collectively "trade marks") displayed on this website and displayed on our products and packaging are registered and unregistered trade marks of Puff Daddie. Nothing contained on our website should be construed as granting any licence or right to use any name, graphic, logo or trademark without our prior written permission.

2.3 Third Parties

We provide several links to outside third party organisations from vendors to community forums and manufacturers. Please note that these links are completely out of our control and therefore any risk associated with those sites is not our responsibility. You should refer to the terms and conditions of said websites to gather more information on their policies which we have no control over. If you feel a website we link to is hosting or serving illegal/virus material please inform us and we will review linking to said third party.

2.4 Disclaimer of Liability

Puff Daddie shall not be responsible for and disclaims all liability for any loss, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party, as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, or the transmission of your personal information over our systems.

3. Product specific Terms & Conditions

3.1 Product Safety and use

Puff Daddie in no way advertise any of our products as a cure to smoking or a cure to addiction of nicotine. The Electronic cigarette delivers nicotine to a person via the e-liquid substance. Nicotine is classed as a poison and is addictive/harmful to your health. You should consult a health professional before using any of our products. If you fail to do this you cannot hold Puff Daddie responsible in any way for the outcome of using our products. All product use and consumption is done at the customers own risk as per the liability section of the terms and conditions.

3.2 Product Pricing and ordering

The total price of the goods ordered will be the price shown at the time of the order. The full purchase price as well as the cost of packaging and shipment will be clearly displayed on the checkout page before you commit to the order. All our products are duty paid in the United Kingdom and the purchase price includes VAT (sales tax) at the current rate. Any additional duties or taxes payable by customers outside the UK are the sole responsibility of the customer. Placing items in your cart does not "reserve" them or guarantee that you will be able to order them. Your order is not complete and in the system until you have checked out. Therefore, if you have limited stock or fast selling items in your cart, they could sell out if someone else is purchasing the same item at the same time and completes checkout before you.

3.3 Product Warranty

If you are not satisfied for any reason, please contact us immediately so that we can do our very best to assist you promptly. E-cigarette batteries and atomisers are consumable items are expected to degrade and fail over a period of time (depending on usage) and this is reflected in our keen pricing. We check all products when we receive them from the factory and again before we ship them to you but in the unlikely event that you receive a product that is non-operational from the start, it is considered Dead On Arrival (DOA) and will be replaced (at our own cost) provided you notify us within 3 days of receipt and provided we have sufficient stock of the item on hand and that you adhere our returns policy. Due to the high probability of accidental misuse in today's multi-voltage vaping environment, atomisers, and cartomisers are non-returnable /non-refundable for any reason with the exception of the DOA terms. Longevity, performance and taste are not covered under warranty. Cartomisers are sold as single use items and are warranted under the DOA terms if they fail to "fire-up" on first use only or if they do not show a resistance measurement when checked with a multi-meter, and if you notify us within 3 days of receipt. Replaceable battery cells and their associated chargers are covered by a 6-month warranty if used in accordance with the instructions and only with the recommended accessories supplied by Puff Daddie. E-liquids, cartridges and drip tips may not be returned under any circumstances for safety and hygiene reasons. Further warranty information where it differs from the above may be detailed with specific products.

3.4 Shipping

Standard UK orders are sent by Royal Mail Service.

All orders are generally shipped same day before our 2pm daily cut off time (but within 2 working days). Please note however in times of high demand this may be longer. If you have an urgent need to receive your order sooner please use one of the express delivery options such as Royal Mail Tracked 24 or DPD. All other packages are generally sent in standard Royal Mail 1st lcass or Tracked 48  packet post with Royal Mail. Generally speaking your order will arrive with you 1-4 working days after it has left our premise. We have found that most of our orders sent using standard delivery actually arrive next day within the mainland UK.

Delivery Options within the UK (including Northern Ireland and Isles) - All prices vary depending on current postal rates
First Class - Delivery Aim 1-4 working days
Tracked 48 - Delivery Aim within 2-3 working days.
Tracked 24  -Delivery Aim within 1-2 working days.

DPD - Delivery Aim within 1-2 working days.

All delivery times quoted are an 'Aim' and not guaranteed. Delays sometimes occur due to operational issues with the carrier. Should a delay occur you must contact us and we will investigate the issue for you.

Failed Deliveries - Should your delivery not arrive you must contact us. Parcels will not be considered lost until 7 working days after the date of shipping. This allows us time to investigate the loss with the carrier. If a delivery cannot be located then a full refund will be due after 7 working days after the date of shipping.

3.5 Returns policy

By law, customers located in the EU have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered. Where you are withdrawing from your purchase within the seven working day cooling-off period, and there has been no error on our part, we will refund the cost of the item. The original postage and packing costs will not be reimbursed, and you must pay the return shipping costs. Some items are non-returnable for hygiene reasons. All returns must be sent back in full accordance with our Returns Policy. If making a return during your cooling-off period, Items returned must be in unused condition and in original and unopened packaging. Returned items will not be accepted if they do not meet these conditions or a restocking fee may be charged at our discretion. We recommend you appropriately insure any returns as we cannot be held responsible for lost or damaged returns. Returns are only accepted if you have contacted us via email for authorisation prior to the return and the return has been sent back in full accordance with our Returns Policy.

Comments or Questions

If you have any questions, comments or concerns arising from the website, the privacy policy or any other relevant terms and conditions, policies and notices or the way in which we are handling your personal information please feel free to contact us.

This statement was last updated on 19/01/2014.

The webshop name:  
Puff Daddie

E-mail address:   sales@puffdaddie.co.uk

Company:   Puff Daddie


Delivery Updates

Please Note  - we now offer 3 Delivery Methods

Daily Cut off time for same day shipping is 2.30pm Monday to Friday. orders received after 2.30pm will ship the next working day

UK Mainland - (Excluding UK Highlands & All Offshore Islands & Northern Ireland)

1) Free Royal Mail 2-3 working days = 1st Class or Tracked 48

2) Free Royal Mail 1-2 working days = Tracked 24 (on orders over £22) -

3) Free DPD Courier Orders Over £40 - 1-2 Working Days - Mon - Fri Service (Not Weekends)

Orders under £40 will incur a small extra charge of £3.99 for DPD Delivery.

UK Highlands & All Offshore Islands & Northern Ireland)

Free Royal Mail 2-3 working days = 1st Class or Tracked 48